Question 1

New to RISE? Why should I open an RISE Rewards account?

Accepted Answer

When you open a RISE Rewards account online, you immediately start earning points on every purchase that can be cashed in for discounts on the products you love.  Stay in the know with product updates, deals and more delivered right to your inbox.

Question 2

If I already have a Jane account, do I need to open a new online account?

Accepted Answer

Points can be redeemed in the following increments: 100 points = $3, 500 points = $15, 1000 points = $30. Points are non-transferable and can be redeemed only by the Customer associated with the Loyalty Account.

Question 3

If I already have a Rewards account, do I need to open a new online account?

Accepted Answer

You must redeem points within 12 months of your last transaction. If you go longer than 12 months between transactions, your points will be removed from our system.

Question 4

Who can join RISE Rewards?/Who is eligible?

Accepted Answer

All patients and customers shopping in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Virginia can join RISE Rewards to earn points on eligible purchases.Ohio Medical and Adult Use shoppers can join, however they are only eligible to redeem their accumulated rewards on non-cannabis products.

Question 5

Why should I join the program?/What are the program benefits?

Accepted Answer

Earn points on every purchase to redeem as discounts on the products you love. Plus, be the first to know about new promotions, product launches, and events.

Question 6

How do I join the program?

Accepted Answer

Once enrolled, all you need to do is shop! Earn 1 point for every dollar spent at RISE after discounts, promos and before tax.

Question 7

What is the cash value of points?

Accepted Answer

All patients and customers shopping in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Virginia can join RISE Rewards to earn points on eligible purchases.Ohio Medical and Adult Use shoppers can join, however they are only eligible to redeem their accumulated rewards on non-cannabis products.

Question 8

Who can join RISE Rewards?/Who is eligible?

Accepted Answer

All patients and customers shopping in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Virginia can join RISE Rewards to earn points on eligible purchases.Ohio Medical and Adult Use shoppers can join, however they are only eligible to redeem their accumulated rewards on non-cannabis products.

Question 9

Why should I join the program?/What are the program benefits?

Accepted Answer

Earn points on every purchase to redeem as discounts on the products you love. Plus, be the first to know about new promotions, product launches, and events.

Question 10

How do I join the program?

Accepted Answer

Once enrolled, all you need to do is shop! Earn 1 point for every dollar spent at RISE after discounts, promos and before tax.

Question 11

What is the cash value of points?

Accepted Answer

Points can be redeemed in increments of 100 for a discount on a qualifying purchase equal to 3% of the Point total. Points have no cash value outside of RISE Dispensaries and cannot be exchanged for cash. NOTE: Rhode Island discount is equal to 5% of the Point total.

Question 12

When can I start redeeming points?

Accepted Answer

You can start redeeming as soon as you have accrued 100 points (or $3) in RISE Rewards. NOTE: Rhode Island point value is 100 points = $5 in RISE Rewards.

Question 13

How can I redeem points?

Accepted Answer

You can redeem your points for rewards in increments of 100 points by applying them to your purchase with an in-store associate at any RISE location. NOTE: Ohio Medical and Adult Use shoppers can only redeem rewards on non-cannabis products.

Question 14

What is the cash value of points?

Accepted Answer

Points can be redeemed in increments of 100 for a discount on a qualifying purchase equal to 3% of the Point total. Points have no cash value outside of RISE Dispensaries and cannot be exchanged for cash. NOTE: Rhode Island discount is equal to 5% of the Point total.

Question 15

Where can I use my points?

Accepted Answer

Points can be redeemed in increments of 100 for a discount on a qualifying purchase equal to 3% of the Point total. Points have no cash value outside of RISE Dispensaries and cannot be exchanged for cash. NOTE: Rhode Island discount is equal to 5% of the Point total.

Question 16

Are points transferrable across state lines?

Accepted Answer

Points are NOT transferrable across state lines... yet!

Question 17

Where can I check my points?

Accepted Answer

You can check your points when logged into your RISE Rewards account online.

Question 18

Do my points expire?

Accepted Answer

Yes, your points will expire 365 days after the date of your last purchase if you are a Rewards member in one of the following states: California, Connecticut, Florida, Illinois, Maryland, Massachusetts (medical), Minnesota, New Jersey, New York (medical), Nevada, Ohio, Virginia. Yes, your points will expire 180 days after they are earned for all transactions in the following states: Pennsylvania and Rhode Island

Question 19

What if I apply loyalty points on a returned item?

Accepted Answer

Once points are applied, they cannot be reimbursed on returned purchases. Please see a store associate for any credit on a returned purchase.

Question 20

I've recently made a purchase and my rewards points aren't updated yet.

Accepted Answer

Please allow up to 72 hours for your points to populate in your account. If you don’t see them populate after 72 hours, please reach out to Rewards Support at rewardssupport@risecannabis.com. Bonus points may not appear on your account at the same time.

Question 21

I did not receive an email to verify my email address, what's next?

Accepted Answer

Please double-check the information you provided is accurate. If everything looks good and you are still not receiving the OTP verification code, please reach out to Rewards Support at rewardssupport@risecannabis.com.

Question 22

I have a question that is not listed here, what's next?

Accepted Answer

Please reach out to Rewards Support at rewardssupport@risecannabis.com.

Question 23

Why is my order history not accurate?

Accepted Answer

Your order history only consists of your online purchases made while logged in. Ensure you are logged into your account at all times for accurate purchase history information.

Question 24

Why is my order history missing?

Accepted Answer

Your order history only consists of your online purchases made while logged in. Ensure you are logged into your account at all times for accurate purchase history information.

Question 25

Can I opt out of RISE rewards communications but continue earning points?

Accepted Answer

Yes, you may unsubscribe from RISE rewards emails and/or text messages while continuing to earn points. Please reach out to Rewards Support at rewardssupport@risecannabis.com if you need assistance.

Question 26

Can I opt out of the RISE Rewards program?

Accepted Answer

Yes, you may opt out of the RISE rewards program. Once you’ve opted out, your account will be deleted, and you will no longer earn points or receive RISE rewards communications. To opt out via email, send your request to rewardssupport@risecannabis.com and you will receive an opt-out confirmation. To opt out via phone, call 815-900-2128 and a representative will confirm you have been removed from the program.

Question 27

Where can I find the terms and conditions?

Accepted Answer

You may find the full terms and conditions here

Question 28

Is there a maximum number of points someone can accumulate?

Accepted Answer

There is no maximum on the amount of reward points a customer can earn.

Question 29

How many accounts can one person have?

Accepted Answer

Each individual can and should have only 1 account that is tied to their phone number.

Question 30

Can members share accounts?

Accepted Answer

No, members cannot share accounts. There is a limit of 1 customer (1 phone number and 1 email) per account.

Question 31

Who can redeem points?

Accepted Answer

Points can only be redeemed by the account holder

Rise Rewards

MEMBER BENEFITS

Get a point for every dollar spent

Get first dibs on new products

All the best deals, sent straight to you

Insider Perks

Get 1 point for every $1 spent

100 points =

$

3

500 points =

$

15

1,000 points =

$

30

How it works

1. Register online

2. Shop products

3. Get rewarded

Rise Rewards

MEMBER BENEFITS

Get a point for every dollar spent

Get first dibs on new products

All the best deals, sent straight to you

Insider Perks

Get 1 point for every $1 spent

100 points =

$

3

500 points =

$

15

1,000 points =

$

30

How it works

1. Register online

2. Shop products

3. Get rewarded